Privacy policy

1. Who we are

Tenancy Tidy is a cleaning business based in Sidcup, run by Leanne Homans, a sole trader trading as Tenancy Tidy. Leanne is the "controller" of your personal information, which means she decides how it is used and is responsible for looking after it. In this policy, "we", "us" and "our" mean Leanne Homans trading as Tenancy Tidy.

Contact us about anything in this policy:

• Email: tenancytidy@gmail.com
• Phone or WhatsApp: 07725 510809
• Area: Sidcup, London Borough of Bexley

2. What information we collect

Depending on how you deal with us, we may hold:

• Contact details: your name, phone number, email address and, for business customers, your business name and job title.
• Property and job details: the property address or postcode, property type and size, the service you want, preferred dates and times, and anything you tell us about the property (for example parking or the condition it's in).
• Access details: how we get in, such as key collection arrangements, key safe or alarm codes, concierge or agent contacts, and who will let us in. We only ask for what we need for the job.
• Messages and calls: the content of emails, WhatsApp messages and form submissions you send us, and notes of phone calls.
• Job records: quotes, bookings, checklists, completion reports and photos of the property taken as part of the job (we photograph rooms and surfaces, not people).
• Payment records: deposits, invoices and payments received. We don't store card details.
• Website data: like all websites, our web host may automatically log basic technical information (such as your IP address, browser type and the page requested) to keep the site running and secure. See section 11.

We don't ask for sensitive information such as health details. If you choose to tell us something like this (for example an access need), we'll only use it to carry out the job the way you've asked.

3. How we get your information

• From you: when you fill in our quote form, email us, message us on WhatsApp or call us.
• From someone booking on your behalf: for example, a letting agent, landlord or Airbnb host may give us a tenant's or guest's name and number so we can arrange access.
• From public sources: for business outreach we may use business contact details published on a company's own website or in public business directories (see section 5).

4. How we use your information and our lawful bases

UK data protection law says we must have a valid reason (a "lawful basis") for each way we use your information. Here's what we do and why:

What we use it for	Lawful basis
Replying to your enquiry and giving you a quote	Contract: taking steps you've asked for before entering a contract. For business enquiries, our legitimate interests in responding to your organisation.
Booking and carrying out the clean, arranging access and keys, completion reports and any free re-clean	Contract: we need it to do the job you've booked.
Contacting a tenant or guest to arrange access when an agent, landlord or host has booked	Legitimate interests: carrying out the job our customer has booked, with as little disruption to you as possible.
Invoices, accounts and tax records	Legal obligation: we have to keep financial records for HMRC.
Dealing with questions, complaints, insurance claims or legal disputes	Legitimate interests: running our business properly and protecting our legal position.
Sending you news or offers as an individual customer	Consent, or, if you're an existing customer, offers about similar services where you were given the chance to opt out when you booked and in every message. You can unsubscribe at any time.
Introductory emails to businesses (see section 5)	Legitimate interests, with an opt-out in every email.
Keeping the website working and secure	Legitimate interests: running a safe, working website.

Where we rely on legitimate interests, we have weighed our interests against yours and only use your information in ways you would reasonably expect. You can object at any time (see section 10).

5. Emails to businesses

We sometimes send short introductory emails to letting agents, Airbnb hosts and co-hosts, block and property managers and other local businesses that may need our services. We do this under our legitimate interests in promoting our business to organisations that are likely to find it relevant.

• We use business contact details (such as info@ or named work addresses) that are published for business purposes, and we keep messages relevant to your organisation.
• Under the Privacy and Electronic Communications Regulations, we only send unsolicited marketing emails without prior consent to corporate email addresses (limited companies, LLPs and similar). We won't send unsolicited marketing emails to sole traders or partnerships unless they have agreed or are existing customers.
• Every email says who we are and includes a simple way to opt out. If you reply "unsubscribe" or ask us to stop, we'll stop straight away and keep only a minimal record (your email address) so we don't contact you again.

6. Who we share your information with

We never sell your information. We only share it where we need to, with:

Service providers who process data for us ("processors")

• Formspree, Inc. (USA): receives the details you enter in our website quote form and forwards them to our email.
• Google (Gmail / Google Workspace): our email service, where enquiries, quotes and invoices are stored.
• WhatsApp (Meta Platforms): if you message us on WhatsApp. Messages are end-to-end encrypted, but WhatsApp's own privacy policy also applies to your use of WhatsApp.
• Fasthosts Internet Ltd (UK): our web host, which stores and serves this website and may keep basic server logs. Fasthosts stores data in its UK data centres.

These providers may only use your information to provide their service to us, and must keep it secure.

Others

• The person who booked the job, for example the letting agent, landlord or host, who receives the completion report and photos for their property.
• Our accountant, HMRC and our insurer, where needed for tax, accounts or an insurance claim.
• The police, courts or regulators, if the law requires it.

7. Transfers outside the UK

Some of our providers (Formspree, Google and Meta/WhatsApp) are based in, or may process data in, the USA or other countries outside the UK. When this happens, the transfer is protected by safeguards recognised under UK law. These are either UK "adequacy regulations" (including the UK Extension to the EU–US Data Privacy Framework, where the provider is certified) or the ICO's International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses. You can ask us for more detail.

8. How long we keep your information

Information	How long
Enquiries and quotes that don't lead to a booking	12 months from our last contact, then deleted
Customer records: bookings, invoices, payments, completion reports	6 years after the end of the tax year they relate to (needed for tax and possible claims)
Key, key safe and alarm code details	Deleted once the job and any re-clean period (up to 72 hours) is finished. Keys are returned as agreed.
Job photos	Kept with the customer record. If we'd like to use a photo on our website or social media, we'll only use photos showing no personal information or identifiable addresses.
Marketing consent and opt-outs	Until you withdraw consent. Opt-out records are kept so we don't contact you again.
Business outreach contacts	Reviewed at least every 12 months and deleted if no longer relevant, or straight away if you opt out (apart from the opt-out record)
WhatsApp chats and call notes	Kept in line with the periods above, then deleted

9. Keeping your information safe

• Our phone, email and accounts are password protected, with two-step verification where available.
• Keys are labelled with a reference, never with the address, and are kept securely while in our care.
• Access codes are not written down alongside the property address, and are deleted after the job.
• Only the people carrying out your job see the details they need.

If something goes wrong and your information is put at risk, we'll tell you, and report it to the ICO where the law requires.

10. Your rights

Under UK data protection law you have the right to:

• Access: ask for a copy of the information we hold about you.
• Correction: ask us to correct anything that's wrong or incomplete.
• Deletion: ask us to delete your information (we may need to keep some records, such as invoices, for legal reasons).
• Restriction: ask us to limit how we use your information.
• Objection: object to us using your information based on legitimate interests. You can always object to direct marketing, and we will stop.
• Portability: ask for information you gave us in a commonly used electronic format.
• Withdraw consent: where we rely on consent, you can withdraw it at any time.

To use any of these rights, email tenancytidy@gmail.com or call 07725 510809. It's free, and we'll reply within one month. We may ask you to confirm your identity first.

11. Cookies and this website

This website does not set any cookies and does not use analytics, advertising or tracking tools. Our fonts are stored on our own website, so no information is sent to font providers when you visit.

• If you use the quote form, your details are sent to Formspree so they can reach our inbox (see section 6).
• If you tap a WhatsApp, phone or email link, it opens that app, and the provider's own privacy policy applies.
• Our web host, Fasthosts, may keep standard server logs in the UK for security and to keep the site running.

If we ever add cookies or analytics that aren't strictly necessary, we'll update this policy and ask for your consent first.

12. Complaints

If you're unhappy with how we've handled your information, please contact us first and we'll do our best to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, or call 0303 123 1113.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Last updated: 17 October 2026

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